Frequently Asked Questions

Cova Care is a UK-registered online pharmacy operated by Cloud Care Group Ltd. We provide safe, clinician-approved prescription treatments with fast and discreet delivery. We are registered with the General Pharmaceutical Council (GPhC Registration: 9013018).

Yes. Cova Care is fully regulated by the General Pharmaceutical Council (GPhC) and operates in compliance with all UK pharmacy regulations. You can verify our registration on the GPhC website. All prescribing is carried out by qualified, GPhC-registered clinicians.

We offer a wide range of prescription treatments including weight loss, hair loss, erectile dysfunction, premature ejaculation, period delay, contraception, travel health, and more. Visit our treatments page to see the full list of available services.

Yes. All prescription treatments require a clinical consultation. You complete an online questionnaire that is reviewed by one of our qualified clinicians. If the treatment is deemed safe and appropriate, a prescription is issued and your order is dispensed.

You select a treatment and complete a short online questionnaire about your health, medical history, and current medications. A qualified pharmacist or independent prescriber then reviews your answers and decides whether the treatment is suitable for you.

The online questionnaire typically takes just a few minutes to complete. Our clinical team aims to review all consultations promptly, with most reviewed the same day.

If our clinician determines that the treatment is not suitable for you, your consultation will be declined and you will receive a full refund. We may suggest an alternative treatment or recommend that you speak with your GP.

Absolutely. All consultation data is encrypted and stored securely in compliance with UK GDPR. Your health information is only accessible to our qualified clinical team and is never shared for marketing purposes.

Yes, we recommend informing your GP about any treatments you receive through Cova Care. This helps ensure your complete medical record is up to date and allows your GP to provide the best possible care.

Once your prescription is approved and dispensed, orders are dispatched promptly. Standard delivery typically takes 1 to 3 working days. Delivery times may vary depending on the courier service and your location.

Yes. All orders are sent in plain, unmarked packaging with no indication of the contents or any pharmacy branding visible on the outside. Your privacy is important to us.

Yes. Once your order has been dispatched, you will receive tracking details so you can follow the progress of your delivery.

If you receive a damaged or incorrect item, please contact us within 48 hours at info@covacare.co.uk and we will arrange a replacement or refund.

We accept major debit and credit cards. All payments are processed securely through encrypted payment systems.

Payment is taken at the time you place your order. If your consultation is subsequently declined by our clinical team, you will receive a full refund.

If your consultation is declined, you will receive a full refund. Once a prescription medicine has been dispensed and dispatched, it cannot be returned due to UK pharmaceutical regulations. If you need to cancel before your prescription is dispensed, please contact our support team as soon as possible.

All consultations are reviewed by GPhC-registered pharmacists or independent prescribers. Our clinical team includes our Superintendent Pharmacist Dildar-Ali Ameen (GPhC: 2225828), Pharmacist Shamir Patel (GPhC: 2049338), and Independent Prescriber Ali Salih (GPhC: 2212755).

All medications are sourced from licensed UK wholesalers and are stored and dispensed in accordance with GPhC standards. Our pharmacy processes are overseen by our Superintendent Pharmacist to ensure quality and safety at every stage.

If you experience any adverse side effects, stop taking the medication and consult a healthcare professional immediately. For serious or life-threatening symptoms, call 999 or go to your nearest A&E. You can also report side effects to the MHRA via the Yellow Card scheme.

Yes. We take data protection seriously and comply fully with UK GDPR. Your personal and health data is encrypted, stored securely, and only accessible to authorised personnel. For full details, please read our Privacy Policy.

You can reach us by email at info@covacare.co.uk. Our support team is available Monday to Friday, 9:00 AM to 5:00 PM.

Yes. If you have previously had a consultation approved for a treatment, you may be able to reorder through your account. A clinician will still review any reorder to ensure the treatment remains appropriate.

We take all complaints seriously. Please email us at info@covacare.co.uk and we will aim to resolve your concern as quickly as possible. If you are not satisfied with our response, you can escalate your complaint to the GPhC.